Refund Policy

Effective date: 1 January 2025

Overview

This policy applies to fees paid for workshops, one-to-one consultations, private team bookings, and reference library drop-in sessions booked through Core Flow Point.

Full refund

You may receive a full refund if:

  • You cancel at least 7 days before the confirmed session date
  • We cancel the session and cannot offer a suitable alternative date
  • We fail to deliver the booked session format described in your confirmation

Partial refund

A 50% refund applies if you cancel between 3 and 6 days before the session. Custom printed materials ordered for private workshops may be non-refundable if already produced — we will notify you before printing.

Non-refundable

  • Cancellations with less than 72 hours' notice, except documented emergencies at our discretion
  • No-shows without prior contact
  • Drop-in attendance once the two-hour session has started
  • Travel supplements already incurred for on-site visits

Rescheduling

One free reschedule is permitted if requested at least 5 days before the session. Further changes are treated as cancellation under the terms above. We will offer alternative dates where possible.

Deposits

Workshops and consultations require full payment to confirm a date; this payment acts as your booking deposit. Private team workshops above £500 may be invoiced with 50% due on booking and 50% due 7 days before the session — the initial 50% follows the cancellation timeframes above.

Work already started

For extended consultations booked in multi-hour blocks, if you end the session early, the fee for completed time is non-refundable. If we end early due to our error, we refund the unused portion.

Materials

Printed reference packs included in workshop fees are provided at the session. If you cancel after materials were printed with your name or custom content, the material cost (up to £40) may be deducted from any refund.

Processing time and method

Approved refunds are processed within 10 working days to the original payment method. Bank transfers may take additional clearing time.

How to request a refund

Email hello@coreflowpoint.click with your booking reference, session date, and reason. Include the name used at booking. We respond within 3 working days.

Exceptions

Documented medical or family emergencies may qualify for credit toward a future session rather than a cash refund if cancellation is inside 72 hours. Each case is reviewed individually.